Short answer
Service charges are generally non-refundable once the appointment is booked, though unused add-ons such as courier delivery, SMS alerts or premium lounge access are sometimes refunded if cancelled before the appointment day.
Why the rule works this way
Service charges pay for the centre's counter capacity, which is reserved at booking. Add-ons that have not been consumed are the only genuinely reclaimable component.
For Vietnam, appointments in India run through eVisa portal under Vietnam Immigration Department, with indicative processing of 3 working days (eVisa). The rule above applies at every Indian centre serving this mission.
Processing time
- Answer reviewed
- 2026-08-01
- Our desk response
- Usually within the hour on WhatsApp
- Visa processing
- 3 working days (eVisa)
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Required documents
- Booked service charges are consumed at booking
- Unused courier or lounge add-ons may be refundable
- Request add-on refunds before the appointment date
- Keep the itemised receipt for any claim
- Refunds return to the original payment method only
Latest updates
- 2026-08-01: Answer re-checked against current portal rules and counter practice in India.
What to do
Keep it to these points — they cover every case we see at our desk:
- Booked service charges are consumed at booking
- Unused courier or lounge add-ons may be refundable
- Request add-on refunds before the appointment date
- Keep the itemised receipt for any claim
- Refunds return to the original payment method only
Frequently asked questions
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Written & reviewed by Travel To Abroad specialists
This guide on visa appointment assistance is maintained by Travel To Abroad's in-house appointment desk — a team of travel documentation specialists with 8+ years of hands-on experience booking VFS, BLS, TLScontact and embassy slots for Indian travellers. Every page is reviewed by a senior case manager before publishing.
Last reviewed: July 2026
How we source this information
Fees, processing times and document lists are cross-checked against the official embassy / consulate website, the appointed VAC portal (VFS / BLS / TLScontact) and our internal case logs from real bookings completed in the last 90 days.
Compliance & our scope of service
Travel To Abroad is an independent travel assistance company. We are not a government body, embassy, consulate or an authorised VAC. All applications are submitted through the official channel of the destination country and every fee, decision and interview outcome rests solely with that authority.
We assist with slot booking, rescheduling, documentation review and supporting travel documents. We do not guarantee visa approval and we do not offer immigration or legal advice.
Important: Appointment availability, government fees and document requirements can change without notice. Always confirm the latest details on the official embassy / VAC website before travel. Nothing on this page constitutes legal, immigration or financial advice.
We provide assistance with official visa processes. We do not guarantee appointment availability or visa outcomes. Decisions rest solely with the relevant embassy, consulate, or authorised visa application centre.